Series
AI Ops Notes
Field notes on how AI Plus Lab packages, reviews, and ships AI work without pretending every capability is a product.
Why most "let's add AI" projects stall halfway
Over the past year we've diagnosed more than thirty "let's add AI" scenarios. Fewer than half actually launched and stayed in daily use. The problem is almost never model capability - it's that the workflow was never actually decomposed.
2026-06-188 min read
How one insurance assistant replaced a 3-shift support team in two weeks
The full record from diagnosis to launch.
2026-06-1811 min read
The 12 questions worth asking at diagnosis
Answer these before writing the first prompt.
2026-06-189 min read
Seven role profiles for a digital employee
From support to finance — each role needs a different design logic.
2026-06-1810 min read
Three things we learned three months after launching the IELTS assistant
Real usage data turned out more interesting than expected.
2026-06-188 min read